Every product sold by SOUL-CIAL unless otherwise stated, is now backed by a 10-day no questions asked exchange, as you have the statutory right to change your mind.
Each case is hand-checked by a member of Team SOUL-CIAL before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away
If you're out of the 10-day guaranteed window, no worries! We got you covered — our 6-month warranty offers one-time replacement within the said time frame for any defects. We will work with you to guarantee your satisfaction.
Email Support Team
Request An Return & Exchange Form
Submit Return Info
Print Return Form
Refund The Item(s)
- Email support team info@soul-cial.com
- Email title: Return & Exchange Request Form
- Indicate the item(s) you wish to return and the reason, condition, solution, etc.
- Print and complete the Return & Exchange Form*.
- Please attach the Return & Exchange Form and send your package to our Hong Kong office. We will process your return as soon as we receive it.
* Please note that all return customers are required to pay for shipping.
- You must submit all return requests within 10 days of your package being delivered.
- Please print out the Return & Exchange Form packaging slip and enclose it in your returns. We are not responsible for any delays.
Please note: We will not accept any returns that do not come with a Return & Exchange Form.