Q: Why have I not received my goods ordered?

A: Generally, we need about 2 to 4 working days to process an order before sending it out. However, if you request the customisation service or monogramming service, please allow six or more working days in the processing time. Once items are shipped out, we will send you a shipping email. And you can also track your order via Track Order Details at the below of the website or through logging into your account. The shipping time may vary from country to country. If there is no tracking number updated or the tracking information does not update for about five days, please feel free to contact our email info@soul-cial.com.