Q: Why didn't I get an email about my order being shipped?

A: The shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you confirmed the order status as shipped, but didn't receive the shipping notification, you may have entered your email incorrectly or it could have been sent to your spam folder. If you still couldn't find the shipping notification, please contact SOUL-CIAL customer service at info@soul-cial.com, Any questions, reply within 24-48 working hours.