Q: What is your return policy?

A: Each case is hand-checked by a member of Team SOUL-CIAL before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away within 10 days upon receiving your order.

If you're out of the 10-day guaranteed window, no worries! We got you covered — our 6-month warranty offers one-time replacement within the said time frame for any defects. We will work with you to guarantee your satisfaction.

You must submit all return requests within 10 days of your package being delivered.
Please print out the Return & Exchange Form packaging slip and enclose it in your returns. We are not responsible for any delays.

Please note: We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.