Q: What if I received a defective/wrong/stained item?

A: If you have received a defective or stained item or a wrong item you did not order, please submit a ticket on the bottom right “ Help” we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page. And you can also contact us via Live Chat on business days.



Please make sure not to return anything before sending the message so we can process the return for you and provide you with the necessary information for the return.

When sending the message, please enclose the order number, the SKU number of the item, a description of the issue, and a few clear photos to show us the exact problem.

We will get back to you as soon as we can.