Q: What is the status of my return or exchange?

A: Most returns can be processed within 3-7 business days after we receive your package.

If you return for a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

If you return for exchange, the replacement order will be dispatched within one week.

We apologise genuinely for the inconvenience caused and thanks for your kind understanding.