Q: Why was my payment declined?

A: SOUL-CIAL website accepts several payment methods, such as Visa, MasterCard, American Express, Alipay etc.

Payment may be declined for several reasons since you paid via different payment methods.

If you have trouble paying via credit card:
Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

If you want to know further information about being declined, you are suggested to contact the payment method provider directly.