Q: Why is the tracking number not working?

A: When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit.

Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company. If there is still no logistics update after a few days, please email us info@soul-cial.com