Q: What should I do if the package is damaged in transit?

A: a) When you receive the parcel, first of all, please check if the package is damaged.If the package is OK, then you are supposed to check whether the products are in good condition. If there are any problems mentioned above, please refuse to sign for the parcel and contact us in time.

b) If you encounter the condition that the parcel must be signed before it can be checked. Please sign for and open the parcel in front of the courier. After checking, if there is no problem then you can give the receipt to the courier. If there is any problem, please give feedback to the courier and contact us immediately. (It is suggested you take pictures of the package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify. )

c) If you(or your client) do not check the parcel and signed, the commitment that logistics undertakes transportation risk will end. Thank you for your understanding.